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Issue DateTitleAuthor(s)
2019-11Customer Charter : Our Service Standards
Charity Commission for Northern Ireland
2016Customer CharterDriver & Vehicle Agency
2023-06Customer charter : Our service standards
Charity Commission for Northern Ireland
2021-11Customer Complaints Policy and ProcedureLabour Relations Agency
2023-02Customer Complaints Policy and ProcedureLabour Relations Agency
2018-12Customer Excellence Strategy 2017/18-2019/20 : Year One Action Plan Update
Northern Ireland Housing Executive
2020-10Customer Excellence Strategy 2017/18-2019/20 : Year Three Action Plan Update
Northern Ireland Housing Executive
2018-02Customer Excellence Strategy 2017/18-2019/20Northern Ireland Housing Executive
2019-10Customer Excellence Strategy 2019/20-2020/21 : Year Two Action Plan Update
Northern Ireland Housing Executive
2016Customer Feedback Policy : January 2015 (revised April 2016)
Libraries NI
2016-04Customer Feedback ProceduresLibraries NI
-Customer Satisfaction SurveyDriver & Vehicle Agency; Northern Ireland Statistics & Research Agency
2022-04Customer Satisfaction Survey : Final Report of Findings
Northern Ireland Public Services Ombudsman
2022-04Customer Satisfaction Survey : Final Report of Findings
Opinion Research Services
2017-03Customer satisfaction survey 2016 : What you told us and what we seek to improve
Charity Commission for Northern Ireland
2018-06Customer Satisfaction Survey Results 2017-18General Consumer Council for Northern Ireland
2019-05Customer Satisfaction Survey Results 2018-19General Consumer Council for Northern Ireland
2020-09Customer Satisfaction Survey Results 2019-20General Consumer Council for Northern Ireland
2016Customer Service Standards : the standard of service you can expect from the Department of Finance
Department of Finance
2017-01Customer Service StandardsEducation and Training Inspectorate