Browsing by Author Northern Ireland Public Services Ombudsman

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Issue DateTitleAuthor(s)
2015-04A New Public Services Ombudsman for Northern Ireland : Our Vision for 2015-2018
Northern Ireland Public Services Ombudsman
2016About Our ServiceNorthern Ireland Public Services Ombudsman
2017-05Access to Information Policy StatementNorthern Ireland Public Services Ombudsman
-Annual Report & Accounts for the year ended ...Northern Ireland Public Services Ombudsman
2021-06-18Complaints handling in the public sector in Northern Ireland : Research undertaken by the Northern Ireland Public Service Ombudsman
Northern Ireland Public Services Ombudsman
2021-06-10Consultation on creating complaints handling standards for the Northern Ireland public sector : Consultation document
Northern Ireland Public Services Ombudsman
2022-02Consultation on creating complaints handling standards for the Northern Ireland public sector : Report of Findings
Northern Ireland Public Services Ombudsman
2022-04Customer Satisfaction Survey : Final Report of Findings
Northern Ireland Public Services Ombudsman
2019-07-31Do you wish to make a complaint about a service provider in Northern Ireland?Northern Ireland Public Services Ombudsman
2021-06-09Draft Model Complaints Handling Procedure : The complaints handling process
Northern Ireland Public Services Ombudsman
2023-06Forgotten : An investigation into Healthcare Waiting List Communications by the Northern Ireland Public Services Ombudsman
Northern Ireland Public Services Ombudsman
2016Guidance on issuing an apologyNorthern Ireland Public Services Ombudsman
2017Human Rights ManualNorthern Ireland Public Services Ombudsman; Northern Ireland Human Rights Commission
2016Information leaflet for all authorities within the Ombudsman's jurisdictionNorthern Ireland Public Services Ombudsman
2016-03Information leaflet for all authorities within the Ombudsman's jurisdictionNorthern Ireland Public Services Ombudsman
2021-06-24Investigation of a complaint against : Northern Ireland Ambulance Service Trust (NIAS) : Belfast Health and Social Care Trust (The Belfast Trust) and : Southern Health and Social Care Trust (The Southern Trust)
Northern Ireland Public Services Ombudsman
2021-06-24Investigation of a complaint against 3FiveTwo HealthcareNorthern Ireland Public Services Ombudsman
2020-02Investigation of a complaint against 3fivetwo Healthcare GroupNorthern Ireland Public Services Ombudsman
2022-05Investigation of a complaint against a Dental Practice in County DownNorthern Ireland Public Services Ombudsman
2022-05Investigation of a complaint against a Dental Practice in County TyroneNorthern Ireland Public Services Ombudsman