Browsing by Author Northern Ireland Public Services Ombudsman

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Issue DateTitleAuthor(s)
2015Business Plan 2015-2016Northern Ireland Public Services Ombudsman
2021-06-18Complaints handling in the public sector in Northern Ireland : Research undertaken by the Northern Ireland Public Service Ombudsman
Northern Ireland Public Services Ombudsman
2021-06-10Consultation on creating complaints handling standards for the Northern Ireland public sector : Consultation document
Northern Ireland Public Services Ombudsman
2019-07-31Do you wish to make a complaint about a service provider in Northern Ireland?Northern Ireland Public Services Ombudsman
2021-06-09Draft Model Complaints Handling Procedure : The Complaints Handling Process
Northern Ireland Public Services Ombudsman
2016Guidance on issuing an apologyNorthern Ireland Public Services Ombudsman
2016-03-21Helping you to help your constituentsNorthern Ireland Public Services Ombudsman
2017Human Rights ManualNorthern Ireland Public Services Ombudsman; Northern Ireland Human Rights Commission
2016Information leaflet for all authorities within the Ombudsman's jurisdictionNorthern Ireland Public Services Ombudsman
2016-03Information leaflet for all authorities within the Ombudsman's jurisdictionNorthern Ireland Public Services Ombudsman
2021-06-24Investigation Report. Investigation of a complaint against 3FiveTwo Healthcare : NIPSO Reference : 22298
Northern Ireland Public Services Ombudsman
2021-10-04Investigation Report. Investigation of a complaint against Belfast Health & Social Care Trust : NIPSO Reference : 20976
Northern Ireland Public Services Ombudsman
2021-08-26Investigation Report. Investigation of a complaint against Belfast Health and Social Care Trust : NIPSO Reference : 201915822
Northern Ireland Public Services Ombudsman
2021-08-10Investigation Report. Investigation of a complaint against Belfast Health and Social Care Trust : NIPSO Reference : 201913310
Northern Ireland Public Services Ombudsman
2021-08-23Investigation Report. Investigation of a complaint against Belfast Health and Social Care Trust : NIPSO Reference : 22898
Northern Ireland Public Services Ombudsman
2021-06-24Investigation Report. Investigation of a complaint against Belfast Health and Social Care Trust : NIPSO Reference : 21613
Northern Ireland Public Services Ombudsman
2021-06-28Investigation Report. Investigation of a complaint against Belfast Health and Social Care Trust : NIPSO Reference : 22704
Northern Ireland Public Services Ombudsman
2021-06-24Investigation Report. Investigation of a complaint against Belfast Health and Social Care Trust : NIPSO Reference : 21347
Northern Ireland Public Services Ombudsman
2021-06-24Investigation Report. Investigation of a complaint against Derry City and Strabane District Council : NIPSO Reference : 21017
Northern Ireland Public Services Ombudsman
2021-06-22Investigation Report. Investigation of a complaint against Land & Property Services, Department of Finance : NIPSO Reference : 16066
Northern Ireland Public Services Ombudsman