Browsing by Author Northern Ireland Public Services Ombudsman

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Issue DateTitleAuthor(s)
2021-06-18Complaints handling in the public sector in Northern Ireland : Research undertaken by the Northern Ireland Public Service Ombudsman
Northern Ireland Public Services Ombudsman
2021-06-10Consultation on creating complaints handling standards for the Northern Ireland public sector : Consultation document
Northern Ireland Public Services Ombudsman
2022-02Consultation on creating complaints handling standards for the Northern Ireland public sector : Report of Findings
Northern Ireland Public Services Ombudsman
2022-04Customer Satisfaction Survey : Final Report of Findings
Northern Ireland Public Services Ombudsman
2019-07-31Do you wish to make a complaint about a service provider in Northern Ireland?Northern Ireland Public Services Ombudsman
2021-06-09Draft Model Complaints Handling Procedure : The complaints handling process
Northern Ireland Public Services Ombudsman
2016Guidance on issuing an apologyNorthern Ireland Public Services Ombudsman
2016-03-21Helping you to help your constituentsNorthern Ireland Public Services Ombudsman
2017Human Rights ManualNorthern Ireland Public Services Ombudsman; Northern Ireland Human Rights Commission
2016Information leaflet for all authorities within the Ombudsman's jurisdictionNorthern Ireland Public Services Ombudsman
2016-03Information leaflet for all authorities within the Ombudsman's jurisdictionNorthern Ireland Public Services Ombudsman
2021-06-24Investigation of a complaint against : Northern Ireland Ambulance Service Trust (NIAS) : Belfast Health and Social Care Trust (The Belfast Trust) and : Southern Health and Social Care Trust (The Southern Trust)
Northern Ireland Public Services Ombudsman
2021-06-24Investigation of a complaint against 3FiveTwo HealthcareNorthern Ireland Public Services Ombudsman
2021-10-04Investigation of a complaint against Belfast Health & Social Care TrustNorthern Ireland Public Services Ombudsman
2021-06-24Investigation of a complaint against Belfast Health and Social Care TrustNorthern Ireland Public Services Ombudsman
2021-08-10Investigation of a complaint against Belfast Health and Social Care TrustNorthern Ireland Public Services Ombudsman
2021-08-26Investigation of a complaint against Belfast Health and Social Care TrustNorthern Ireland Public Services Ombudsman
2021-08-23Investigation of a complaint against Belfast Health and Social Care TrustNorthern Ireland Public Services Ombudsman
2021-06-28Investigation of a complaint against Belfast Health and Social Care TrustNorthern Ireland Public Services Ombudsman
2021-06-24Investigation of a complaint against Derry City and Strabane District CouncilNorthern Ireland Public Services Ombudsman